Product Care and Warranty

Electrical Installation

All electrical items must be installed by a qualified and insured electrician. In the event of a warranty claim on electrical items, a current electrical certificate may be requested to ensure due diligence was taken during the installation process. Failure to present this may result in the warranty becoming null and void.

 

Warranty

All our fittings have a minimum 12-month warranty, if installed by a qualified electrician (excluding globes).
Warranty period on all products starts from the date of purchase of the original product only, not when any product is repaired or replaced.
Unless a product is labelled DIY (Do It Yourself), all electrical work must be performed by a qualified licensed electrician.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The costs associated with a claim made against these warranties (i.e. postage, electrical work) are to be borne by you.
These warranties constitute our entire guarantee. Except where otherwise provided by the Australian Consumer Law, all other obligations, warranties, both expressed and implied are excluded to the fullest extent allowed by law.
Should your goods be faulty or damaged upon receipt, we’ll offer a full refund or exchange in accordance with our obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).
To the extent permitted by law, we:

  1. limit our obligations and liability for the repair, replacement or refund of the purchase price of any goods;
  2. are not liable for any contingent, consequential or punitive damages arising in any way in relation to the use of any goods; and
  3. are not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.
  4. Where goods that are faulty have been installed, a Warranty Request Form needs to be submitted to the relevant supplier of those goods. 

 

Warranty Claims

For all warranty claims please contact us on (02) 9328 7633 or email: support@universallighting.com.au