Shipping policy

Shipping Restrictions (NSW, QLD, VIC, SA, ACT only)

Universal Lighting Edgecliff only offers delivery to New South Wales, Queensland, Victoria, South Australia and Australian Capital Territory on our online store. If you are located in another state, please contact us and we will gladly supply a quotation for the goods you are interested in to have them delivered to you.

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order, the number and type of products in the cart, where the products are shipping from, and its destination. Items that are deemed 'Heavy or X-Large' are charged at a higher rate. The delivery price for each order will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order. Changes made by you to the delivery address or delivery time after placing an order may incur additional charges.

Delivery estimates calculated at checkout are based on delivery to the front door of a ground floor. If delivery of an order will result in unacceptably high freight charges to us, we reserve the right to contact you after your order is placed to request further delivery fees or to cancel your order prior to dispatch, and you may choose either option. If we cancel your order in these circumstances, we will issue a full refund to you.

The shipping fee charged at checkout does not include unboxing or assembly. Please note most of our products do require some assembly.

Dispatch Time

Each product listing includes the estimated dispatch time frame for that product. Typically, orders received and processed by us before 11:59pm each business day (in NSW) will be dispatched within 1-3 business days from the relevant warehouse, unless otherwise stated.

Orders received and processed by us on Friday or weekend days will be processed for dispatch on the following Monday. In some cases, the estimated dispatch time frame will be longer, for example where items are made to order.

From time to time, the estimated dispatch time frame may exceed our usual stated delivery window for reasons outside of our control or if payment is subject to a fraud check.

We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.

For orders with multiple items with multiple different lead times, we may contact you to confirm whether you would like the whole order sent together or multiple deliveries based on the items availability.

Note: For the purposes of these Terms, "business days" means a business day in the relevant State or territory from where the order will be dispatched, unless these Terms expressly state otherwise.

Delivery methods & locations

We work with a number of third party delivery providers in order to deliver our products nationwide. Your order will be delivered to the delivery address provided by you during the checkout process or as updated through our Customer Care team after your order is finalised and before your order is dispatched.

We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell. Some of our products require a signature upon delivery.

Our delivery provider may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the delivery contractor to arrange for re-delivery.

We reserve the right to refuse delivery to specific locations for items we consider to be at high risk of loss or damage and also areas that are inaccessible with standard courier and delivery services. In this case, we will contact you and if we cannot reasonably find a solution, we may cancel the order and provide a refund to you less any reasonable shipping, return and handling costs incurred.

In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing on our website. We are not able to accept orders for international delivery at this time.

Standard Delivery

Standard Delivery is a fast and cost effective shipping method used for most items. Orders with Standard Delivery will be delivered by one of our national carrier partners, e.g. Australia Post, Allied Express, Couriers Please or other carrier as appropriate. Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.

Standard Delivery will usually occur Monday to Friday (8am to 6pm) but could occur outside of these hours such as during peak periods. We do our best to keep you informed along the way as to when your order is dispatched to when it will be delivered via emails and SMS alerts.

Unfortunately, we're unable to provide a choice of delivery day or time for these types of deliveries.

Specialist Delivery

When available, Specialist Multi Person Delivery is provided for items that are large, heavy or fragile and require the specialist skill and care of a multi person delivery team. You will be contacted prior to delivery to confirm a delivery day. If the proposed day is not suitable, please contact our delivery partner to arrange an alternative delivery date.

Goods can be delivered higher than two flights of stairs if there is access to a lift that can be used for deliveries and the lift has sufficient space/capacity to carry the goods safely without the risk of damaging the lift or the goods. We kindly ask you that you have cleared the way for our team prior to delivery to ensure they have unobstructed access to complete your delivery quickly and safely.

Delivery will usually occur Monday to Friday (8am to 5pm) but could occur outside of these hours such as during peak periods. We do our best to keep you informed along the way as to when your order is dispatched to when it will be delivered via emails and SMS alerts.

What If I’m not home?

If you are not home to receive a delivery and you have not authorised us to leave the package at the door, our delivery partner will attempt to organise an alternative delivery day (e.g. a card will be left or an electronic notification will be sent to you, with details for you to make contact with them).

To ensure your missed delivery gets to you as quickly as possible, our delivery provider may utilise our evening delivery option for your re-delivery.

First-time Delivery

Did you know that our customers who authorise couriers to leave parcels in a safe place, known as an "Authority to Leave" (ATL), receive their goods faster and have higher levels of customer satisfaction?

If you can’t be home to receive your delivery, we encourage you to authorise couriers to leave parcels in a safe place out of the weather. You can provide this instruction during checkout. This will allow you to receive your goods first-time and avoid the hassle of missed deliveries and re-deliveries.

If you prefer not to allow us to leave your delivery in a safe place, we will require authorisation on delivery. 

Delivery failure

It is important that you check your information is correct before placing your order, especially your delivery address. If you provide the incorrect delivery address, you agree that you will be liable for the additional shipping charges in order for your delivery to reach you.

Risk and Title

Risk and title to the products passes to you on the date and time of delivery of the products to you by our delivery provider or to the ATL (Authority To Leave) address.

For any queries regarding shipping and delivery please contact us by email: support@universallighting.com.au